Daily monitor and manage sales orders, rush orders, service requests and advance exchange programs with the team members & Provide regular reporting and feedback on the challenges of the day/week, and take the initiative to proactively solve issues or reach out to other Depts. for support required.
Work to facilitate strong and efficient points of contact between team members and all the existing and new Customers. Provide follow-up and solutions to customers and sales team regarding order status, product availability, shipping information, damaged or lost product.
Monitor closely with the Distribution team to ensure that product is delivered to the right place, at the right time and for the right patient.
New Customer Creation and modification in accordance with the appropriate control documents
Ensure the highest self-adherence to all compliance requirements within the function
Minimum Qualifications and Experience:
University Degree in Business Related or Supply Chain preferred
Fluency in English language both written and oral is a requirement
Fluency in one other European language, both written and oral, is also a requirement
Additional ‘other’ language skills would be desirable
Previous Pharmaceutical Experience essential, minimum of 2 years ideally in a Customer Service or Supply Chain function
Strong knowledge of SAP and systems/Strong computer literacy, with MS Office (Word, Excel, Outlook, Power point)
Excellent communication and relationship building skills