This role can be worked full time / 8 hours per day for a 4 month contract or part time / 4 hours per day for an 8 month contract.
This role will be responsible for all aspects of the ERP (SAP) Patient Supply by ensuring all customer demand is satisfied by efficiently processing sales orders, handling customers’ enquiries relating to sales orders, vial requests and product returns or exchanges. In addition, proactively monitor all electronic order/invoicing processes (EDI) relating to customer sales order demand and invoicing. Work with the Patient Supply Manager, EMEA or regional lead to ensure that professionally answer incoming calls and emails, understand the customers’ needs and their environment, and to improve satisfaction at sales and service support levels. Work to build a strong relationship with Customer Account Manager through proactive communication on all business-related issues arising from the Patient Supply Management team.
Quality control – Good Distribution Practice (GDP Guidance)
Data Privacy control – General Data Protection Regulation (GDPR)
Financial control – Sarbanes Oxley
Regulatory control – Controlled distribution
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