13928598 – Customer Support Specialist – Dublin Contractor

This is a 12 month contract with a view to extension

Responsibilities

• Daily monitor and manage sales orders, rush orders, service requests and advance exchange programs with the team members and provide regular reporting and feedback on the challenges of the day/week and take the initiative to proactively solve issues or reach out to other Depts. for support required.
• Work to facilitate strong and efficient points of contact between team members and all the existing and new Customers. Provide follow-up and solutions to customers and sales team regarding order status, product availability, shipping information, damaged or lost product.
• Monitor closely with the Distribution team to ensure that product is delivered to the right place, at the right time and for the right patient.
• New Customer Creation and modification in accordance with the appropriate control documents
• Ensure the highest self-adherence to all compliance requirements within the function

Minimum Qualifications/Experience

• University Degree in Business Related or Supply Chain preferred
• GDP Certification
• Fluency in French and English language both written, and oral is a requirement
• Additional ‘other’ language skills would be desirable
• Previous Pharmaceutical Experience, Supply Chain or in Customer Service desirable
• Knowledge of SAP and MS Office (Word, Excel, Outlook, Power point)
• Excellent communication and relationship building skills