Purpose

The Service Technician will be responsible for maintaining & servicing the Irish network of self-service kiosks as well as identifying opportunities for growth in the SaaS retail space.

Responsibilities

Build and develop high quality relationships with partners in the payments services space in order to ensure the maintenance of this network as well as grow business and help deliver on the company’s expansion plans.
Have a good understanding of the business’s product and services and be able to advise about them.
Create and develop business proposals and business cases based on customer needs.
Prepare/commission machines off-site as much as possible to minimise on-site time.
Carry out installations of new machines on-site.
Perform corrective maintenance procedures to maximise kiosk uptime.
Conduct preventative maintenance and monitoring of machines on a daily basis & look for ways to develop existing business relationships when doing same.
Work closely with the support team & customer service team to ensure high levels of customer satisfaction are achieved.
Work closely with the marketing department, discuss promotional strategy and activities, as well go to market campaigns.
Achieve monthly targets and KPI’s and analyse success’s rate but also suggest areas for improvements.

Requirements

3+ years’ experience in a similar role. Technically competent with experience in on-site maintenance of equipment an advantage.
Proven experience working in a B2B and B2C business development role selling PaaS solutions in the payments space would be an advantage.
Strong customer service, sales, negotiating and closing skills.
Working in the retail space an advantage but not a requirement.
Clean full drivers’ licence (commercial van will be provided).
Comfortable with building quality relationships with potential clients, partners.