Purpose:

The Clinic Floor Manager (CFM) is responsible for the effective and efficient running of the clinic, meeting performance targets and maintaining patient safety goals within the clinic. The CFM will report to the COO but have ultimate responsibility to manage the flow and performance as well as lead the operational effectiveness of the clinic administration functions.

The Cork CFM will hold additional responsibility for planning, executing and completing new clinic projects within defined timelines and budget constraints as outlined by the Project Manager. You will collaborate closely with internal and external stakeholders to ensure that the desired outcomes are achieved while maintaining project scope, budget, and quality standards.

The CFM will need to be well organised, efficient and have a high level of ability to prioritise and multi-task effectively.

Responsibilities:

Resourcing

Create and manage the clinic rota, commensurate with clinical activities.
Responsible for ensuring sufficient Technician cover during periods of absenteeism or holidays.
Plan, organise and delegate work in a fair manner.

Performance

To enhance the effectiveness of patient flow through the clinic, review any constraints/bottlenecks and develop ways to continually improve and remove them.
Where constraints/bottlenecks occur, engage and influence the prioritisation of patients with consultants.
Ensuring that clinical staff provide excellent patient care and adhere to established protocols and standards.
Understand clinic demand, ensure scheduling match demand.
Manage the clinic to ensure a smooth patient flow and patient room allocation.
The CFM will work collaboratively with “in house” and external colleagues, to drive processes which are essential to the successful running of the clinic.
Collaborate with clinical staff to develop effective protocols, ensure these are standardised, documented and followed by all.
Overall responsibility for stock management and ordering, working on a Kanban storage of stock, always ensuring stock is purchased at the best price for the clinic.

Practice

Support the introduction of new technologies and new activities within the clinic.
Take ownership of surgical and clinical scheduling queries.
Monitor patient satisfaction and respond to patient concerns, complaints, and queries in a timely manner and escalate when necessary.

Requirements:

5+ years’ experience successful management of a team in a busy patient clinic environment.
Degree in Healthcare or equivalent is desirable.
Previous experience or knowledge of eye examinations and include scribing is desirable.
Strong knowledge of clinical operations and patient care.
Full clean driving licence.

If you feel you have the qualifications and experience for this position, please contact us and we will provide a more detailed / in-depth job description.